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Terms & Conditions
1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Heaps Of Wins Casino. They apply to the website, mobile services, games, account functions, payment features, promotional offers and other services made available through the platform. If you do not accept these terms, you must not use the website or its services.
You should also read any rules, notices, privacy information, responsible gambling material and promotional terms displayed on the website. Those documents may apply to specific services and form part of your agreement with the operator where stated. If a specific game or promotion has additional terms, those terms will apply to that game or promotion in addition to these general terms.
The operator may update these terms from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. The latest version will be published on the website. Where appropriate, reasonable notice may be provided. Your continued use of the services after an update means that you accept the revised terms, so you should review this page regularly.
Eligibility and lawful use
- You must be legally permitted to use online gambling services in your location.
- You must meet the applicable minimum age requirement before opening or using an account.
- You must not access the website where online gambling is prohibited by the laws that apply to you.
- You are responsible for checking and complying with the laws in your state, territory or country.
- You must use the website for personal entertainment and not on behalf of another person or organisation.
The operator may restrict or refuse access where it reasonably believes that a person is not eligible, is located in a restricted jurisdiction, has provided inaccurate information or is using the services unlawfully. Access may also be limited where required by law or by applicable regulatory obligations.
2. Accounts, identity and security
You may need to create an account before using particular services. Information supplied during registration must be accurate, complete and kept up to date. You must promptly correct information that changes. Providing false, misleading, incomplete or outdated information may result in account restrictions, suspension or closure.
Each person may generally hold only one account unless the operator expressly permits otherwise. You must not open an account for another person, allow another person to use your account or transfer your account to someone else. Accounts are intended for individual use and must not be used for business, syndicate or coordinated play without permission.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not share it and sign out when using a shared or public device. Contact the operator through the available support channel as soon as possible if you believe your account has been accessed without permission or your security details have been compromised.
The operator may carry out age, identity, location, payment, source-of-funds and other verification checks. You may be asked to provide documents or information for these purposes. Services, deposits or withdrawals may be delayed, limited or unavailable until checks are completed. Information should be supplied promptly and must be genuine, current and readable.
The operator may suspend or close an account where it identifies suspected fraud, money laundering, identity misuse, unauthorised access, manipulation, collusion, bonus abuse, unlawful activity or a breach of these terms. Where permitted by law, relevant funds may be held or reviewed while an investigation is conducted. Any action taken will be handled in accordance with applicable legal and regulatory requirements.
3. Deposits, play and withdrawals
You may deposit funds only using payment methods that are available through your account and authorised for your use. Payments must be made from an account, card or other method held in your own name unless an alternative arrangement is expressly approved. You must not use payment methods belonging to another person.
You should deposit only money that you can afford to lose. The operator may apply minimum or maximum transaction limits, verification requirements, payment processing rules and other restrictions. These details may vary by payment method, jurisdiction, account status or legal requirement and may be displayed during the transaction process.
You are responsible for checking the details of each transaction before confirming it. Once a deposit has been accepted, it may not be possible to cancel or reverse it through the website. Your bank, card provider or payment service may apply separate fees, exchange rates or conditions. The operator is not responsible for charges imposed by a third party.
Games are provided for entertainment. You accept the risks associated with gambling and understand that outcomes are uncertain. Game results are determined by the relevant game system and, where applicable, a random number process. Subject to applicable law, the records held by the operator will be used to determine the outcome of a transaction or game if there is a dispute.
A withdrawal may require completed verification and may be returned to an eligible payment method or processed using another available method. The operator may require additional checks before releasing funds. Requests may be declined, cancelled or adjusted where there is a suspected breach of these terms, a payment issue, a legal restriction or an unresolved verification matter.
You must not attempt to exploit an error, technical fault, pricing issue or game malfunction. If you notice a clear error, stop using the affected feature and notify the operator through the available support channel. Transactions or game outcomes affected by an obvious error may be corrected or cancelled where permitted by law.
4. Promotions, responsible gambling and website use
Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer is subject to its own promotional terms, including eligibility requirements, participation rules, expiry conditions, wagering or play requirements, game restrictions and any applicable limits. You should read those terms before accepting or using an offer.
Unless expressly stated otherwise, promotional offers are intended for one person, one account, one household and one payment arrangement. The operator may withdraw an offer or refuse a benefit where it reasonably believes that a person has acted dishonestly, attempted to manipulate the offer, created multiple accounts or otherwise breached the relevant terms.
Responsible gambling
Gambling should remain an enjoyable form of entertainment, not a way to make money or recover financial losses. Set a budget before you play, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances. Never gamble with money needed for everyday living expenses.
- Use any available deposit, spend, time or session limits that suit your circumstances.
- Consider a temporary break or account closure if gambling no longer feels enjoyable or controlled.
- Do not chase losses or increase stakes to try to recover money.
- Seek independent help if gambling is affecting your finances, relationships, work or wellbeing.
- Contact the available support service if you need information about account restrictions or responsible gambling tools.
The website may be unavailable from time to time because of maintenance, updates, technical problems, telecommunications issues or events outside the operator's reasonable control. The operator does not guarantee uninterrupted or error-free access. You must not interfere with the website, introduce malicious code, use automated systems without permission, reverse engineer the services or attempt to bypass security controls.
Website content is provided for general information and entertainment. To the extent permitted by law, the operator is not responsible for losses caused by your failure to protect your account, unsuitable equipment, internet or payment provider issues, unauthorised use of your device, or circumstances outside the operator's reasonable control. Nothing in these terms excludes or limits a right or remedy that cannot legally be excluded or limited.
If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a term immediately does not mean that the term has been waived. These terms are governed by the laws that apply to the relevant services and your use of the website, subject to any mandatory rights available to you under Australian consumer law or other applicable legislation.