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Betting Rules
1. General betting conditions
Heaps Of Wins Casino provides online gambling services in accordance with the rules and conditions displayed on the website. Access to particular products, games or betting features may depend on your location, account status, age, verification status and any legal restrictions that apply to you. You are responsible for ensuring that online gambling is lawful for you before using the website.
You must be at least 18 years old, or any higher minimum age required by law, to create an account or place a bet. You must provide accurate and current information when registering and must update that information if it changes. An account may only be used by the person to whom it is registered. You must not allow another person to access or use your account, and you must not use another person’s account.
You are responsible for keeping your login details, payment information and devices secure. Any activity completed through your account may be treated as having been authorised by you unless you notify the casino promptly that your account may have been compromised. If you suspect unauthorised access, stop using the account and contact customer support through the available website channels.
- Only one personal account is permitted unless the website expressly states otherwise.
- Accounts must not be created using false, misleading or incomplete information.
- You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must not attempt to manipulate a game, exploit an error, interfere with the website or bypass security controls.
- You must not use software, devices or methods designed to obtain an unfair advantage.
- You must comply with all applicable Australian laws and any other laws that apply to your use of the service.
The casino may conduct identity, age, payment and security checks. You may be asked to provide documents or information needed to complete those checks. Betting or withdrawals may be restricted while verification is incomplete. Information supplied for verification must be genuine, legible and consistent with the details held on your account.
2. Placing and accepting bets
You should review your selection, stake, game, odds or other bet details before confirming a wager. A bet is generally considered placed when the website displays a confirmation or records the transaction in your account. An entry shown as pending has not necessarily been accepted or settled. The status displayed in your account is the relevant indication of whether a bet has been recorded.
The casino may refuse, limit, cancel or void a bet where permitted by law and the applicable terms. This may occur because of a technical error, pricing or display error, duplicate transaction, suspected fraud, a breach of these rules, an account restriction, a payment issue or another legitimate operational reason. If a bet is cancelled or voided, the treatment of the stake will be determined under the relevant rules and applicable law.
You must not place a bet if you know or should reasonably know that the website is displaying an obvious error. If an obvious error affects a bet, game result, balance or payment, the casino may correct the error and adjust the relevant transaction. The casino will not be responsible for losses caused by your failure to check the information shown before confirming a bet.
Game-specific rules
Each game may have its own rules covering the objective, available wagers, paytable, symbols, features, rounds, outcomes and settlement method. You should read those rules before playing. Where a game rule differs from a general statement on this page, the game-specific rule will normally apply to that game, subject to the Terms and Conditions and applicable law.
For casino games, results are determined by the game system and the rules displayed for that game. You cannot change a result by closing the browser, leaving the game, refreshing the page or disconnecting from the internet. If a connection is interrupted, the casino may complete, restore or review the game round in accordance with the game rules and system records.
Live and peer-to-peer features
Where a product involves live play, other players, a dealer or an event outside the website, bets may be subject to additional timing and settlement conditions. A bet may be affected by an interruption, event cancellation, delayed result, abandoned round or unavailable feed. Any applicable product rules will explain how these situations are handled.
3. Results, settlement and account balances
Bets are settled using the final result recorded by the relevant game or betting system. Account balances may show deposits, stakes, winnings, refunds, adjustments, fees where applicable and other transactions. You should check your account history regularly and report any apparent error as soon as possible.
A displayed balance is not necessarily an entitlement to withdraw funds. The casino may review transactions, verify your identity, check compliance requirements or investigate suspicious activity before approving a withdrawal. Funds may also be subject to restrictions under a promotion, game rule, payment method requirement or other applicable condition. Any such condition should be explained in the relevant terms.
You must not deposit or wager funds obtained unlawfully or from a payment method that you are not authorised to use. Deposits and withdrawals may be processed only through payment methods made available to you on the website. The name and account details associated with a payment method may need to match your verified account information.
- Check that your account details and payment information are accurate.
- Use only payment methods that belong to you or that you are authorised to use.
- Do not attempt to reverse, dispute or cancel a legitimate transaction without first contacting the casino.
- Keep records of your deposits, bets, withdrawals and account correspondence.
- Report an incorrect balance, duplicated transaction or unfamiliar activity promptly.
If a technical or administrative error results in funds being incorrectly credited to your account, those funds remain subject to correction. You must notify the casino if you become aware of such an error and must not knowingly use incorrectly credited funds. The casino may recover or reverse an incorrect credit in accordance with the applicable terms and law.
4. Responsible gambling, complaints and rule changes
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. Set a budget before you play, keep track of your time and spending, and avoid gambling when you are upset, tired or affected by alcohol or other substances. Never chase losses by increasing your stakes or continuing to play for longer than planned.
If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support. The website may provide tools such as deposit limits, wagering limits, time reminders, reality checks, account breaks or self-exclusion. These tools may differ in operation and availability, so you should read the information provided before activating one. You can also seek independent help from an appropriate Australian support service.
To raise a question or complaint, use the customer support method made available on the website. Include your account information where appropriate, the date and time of the transaction, the game or bet involved, and a clear explanation of the issue. Do not send passwords or unnecessary sensitive information. The casino may review system records, account history and relevant documents before responding.
Complaints will be considered in line with the site’s internal process and any applicable legal requirements. You should allow reasonable time for an investigation, particularly where identity checks, payment providers, game suppliers or external event information are involved. If you remain dissatisfied, information about any available external review or dispute process may be provided through the website or applicable terms.
These Betting Rules may be updated from time to time to reflect changes to the website, products, legal requirements, security procedures or operational practices. The latest version published on the website will apply to future use. Changes will not remove rights that cannot lawfully be excluded. You should review this page periodically, especially before placing a new bet.