Responsible Gaming

Gamble for entertainment

Gambling outcomes are not guaranteed. Games may involve chance, and previous results do not predict future results. A losing session does not make a win more likely, and continuing to play does not guarantee that losses will be recovered. Trying to win back money can lead to further losses and make it harder to stop.

Only gamble with money you can afford to lose after your essential expenses have been paid. Gambling should not be treated as an income source, investment, savings plan or solution to debt. Before you play, consider whether the money and time involved fit comfortably within your personal circumstances.

Practical ways to stay in control

• Set a spending limit before you begin and avoid increasing it during a session.
• Set a time limit and take regular breaks away from the game.
• Keep gambling money separate from rent, bills, food, savings and other essential expenses.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Do not chase losses or borrow money to continue playing.
• Treat wins as part of the entertainment experience rather than money you are expected to receive.
• Keep a record of your gambling spend so it is not overlooked alongside other expenses.
• Stop playing when you reach your planned limit, even if you feel you might win soon.

Players must meet the applicable minimum legal age requirement. Gambling by anyone under the legal age is not permitted. Adults should take reasonable steps to prevent children and other unauthorised people from accessing their account, device or payment methods. Keep account credentials private and do not allow another person to play using your account.

Recognising problem gambling

Problem gambling can develop gradually and is not defined only by the amount of money lost. A concern may exist when gambling takes more time, attention or money than intended, or when it begins to affect responsibilities, relationships, mood, health or financial security. You do not need to wait for a serious problem before asking for help.

Consider stopping or reducing your gambling and seeking support if you recognise any of the following signs:

• You spend more money or time gambling than you planned.
• You increase the amount or frequency of play to achieve the same excitement.
• You feel restless, irritable or preoccupied when you cannot gamble.
• You repeatedly try to win back money you have lost.
• You hide, minimise or misrepresent your gambling to family, friends or colleagues.
• You borrow money, sell possessions or use money intended for essential expenses.
• You miss work, study, family commitments or social activities because of gambling.
• You feel guilt, anxiety, low mood or stress connected with your gambling.
• You have tried to cut back or stop but have not been able to do so.
• You continue gambling despite conflicts, financial problems or other negative consequences.
• You rely on gambling to escape difficult feelings or personal problems.
• You feel that gambling is becoming more important than other parts of your life.

If any of these signs apply to you, stop playing and consider using a break or self-exclusion option. Speaking with someone early can make it easier to understand what is happening and choose practical next steps. A trusted friend, family member, financial counsellor, health professional or gambling support service may be able to help.

Supporting someone else

Gambling can affect family members, friends and other people close to the person who gambles. If you are concerned about someone else, choose a calm time to explain what you have noticed without blame. Encourage them to seek support and protect your own finances. Do not provide money to help cover gambling losses, and seek professional guidance if you are unsure what to do.