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Privacy Policy
Information we may collect
When you use Heaps Of Wins Casino, we may collect information that identifies you, relates to your account or helps us provide and protect the service. The information collected depends on how you interact with the website and the services you use. We seek to collect information that is reasonably necessary for those purposes.
Account and identity information
This may include your name, date of birth, contact details, login information, account preferences and other information you provide when registering or maintaining an account. We may also record information about your responsible gambling preferences, account settings, requests and communications with our support team.
Verification information
To confirm identity, age, eligibility and account security, we may request verification information and documents. These may include identity documents, proof of address or other information needed for checks. Verification material is handled for legitimate verification, anti-fraud, security and compliance purposes.
Payment and transaction information
We may collect records about deposits, withdrawals, wagers, winnings, payment methods, transaction dates and related account activity. Payment providers may process payment details directly. We may receive information needed to confirm transactions, manage your account, prevent misuse and meet applicable obligations. We do not suggest that every payment detail is stored directly by the casino website.
Technical, device and usage information
When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device information, language settings, approximate location, referring pages, access times and interactions with website features. We may also record information about errors, performance, security events and how the website is used.
Information from other sources
In some circumstances, information may be received from service providers, payment partners, verification services, fraud prevention services or other parties that help us operate the website. We may combine this information with information collected from you where necessary for account management, security, verification, support or legal purposes.
How we use information
We use personal information for purposes connected with providing, administering and protecting casino services. These purposes may include the following:
- Creating, maintaining and administering player accounts.
- Processing account activity, deposits, withdrawals and other transactions.
- Confirming identity, age and eligibility, and completing verification checks.
- Detecting, preventing and investigating fraud, money laundering, abuse, unauthorised access and other suspicious or unlawful activity.
- Providing customer support, responding to questions and resolving complaints or account issues.
- Operating, maintaining, testing and improving the website, systems and user experience.
- Sending service messages about accounts, transactions, security, changes or important website information.
- Sending marketing communications where permitted and where you have provided the required consent or where another lawful basis applies.
- Supporting responsible gambling processes, account protection and player safety.
- Meeting legal, regulatory, tax, accounting, security and other applicable obligations.
- Establishing, exercising or defending legal rights and managing disputes.
- Producing aggregated or de-identified reports and statistics, where information is used in a form that does not reasonably identify individual players.
We may use automated tools to help identify unusual activity, security risks, fraud indicators or account behaviour requiring review. Where appropriate, a matter may be reviewed by a person. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law, or otherwise explained to you.
Sharing information
Information may be shared with trusted service providers and professional partners that help operate the website. These may include payment processors, identity and verification providers, technology and hosting providers, customer support platforms, security and fraud prevention services, auditors and professional advisers. These parties should receive only information reasonably needed for their role and are expected to handle it securely.
Information may also be disclosed where necessary to comply with a legal or official request, protect players or the website, investigate suspected wrongdoing, enforce applicable terms, or protect rights and property. If the website or related operations change, information may be transferred as part of a business restructuring or similar transaction, subject to appropriate protections.
Cookies, storage and security
Cookies and similar technologies
The website may use cookies and similar technologies to remember preferences, keep sessions working, support security, understand website usage and improve website performance. Some cookies may be placed by service providers that support features such as analytics, payments, security or communications. Cookies can help make the website more convenient, but some website functions may not work correctly if certain cookies are disabled.
You can manage or delete cookies through your browser settings. Browser controls differ, so you should check the settings and help information for the browser or device you use. Changing cookie settings does not necessarily remove information that has already been collected or affect all technologies used by the website.
Security measures
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure communications and staff or supplier procedures. No website, system or online transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.
Storage and retention
Personal information may be stored or processed by us or by service providers in Australia or other locations, depending on the systems used to provide the website and related services. Where information is handled outside Australia, appropriate steps may be taken to support secure and lawful handling.
We retain information for as long as reasonably needed for the purposes described in this policy, including account administration, security, dispute management and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal or operational limitations.
Your privacy rights and choices
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed or may lawfully be removed, and withdrawing consent to marketing communications.
To exercise these rights or ask a privacy question, contact support@heapsofwinscasino.fun. Please explain your request clearly and provide enough information for us to understand and locate the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves account access, identity documents, payment information or deletion.
Access and correction
You may ask what personal information we hold about you and request a copy where applicable. You may also ask us to correct information that is inaccurate, out of date, incomplete or misleading. Some account details may be updated through available account settings, while other changes may require support or additional verification.
Deletion and account closure
You may ask for your personal information to be deleted where there is no continuing lawful or operational reason to retain it. Deletion may not be immediate or complete if information must be kept for legal obligations, security, fraud prevention, dispute handling, transaction records or other permitted purposes. Closing an account does not automatically erase every record connected with it.
Marketing choices
You can withdraw consent to marketing communications by contacting support@heapsofwinscasino.fun or by using an unsubscribe option included in a marketing message, where available. You may continue to receive essential service communications relating to your account, security, transactions, responsible gambling or important changes, because these are not promotional messages.
Updates and questions
This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The latest version will apply from the date it is made available. We encourage you to review this page periodically. If you have a question about this policy or how your information is handled, contact support@heapsofwinscasino.fun.